Policy

Before booking services please take a moment to review our policies where we outline our commitment to providing a seamless and enjoyable spa experience for all our valued guests. At KST Body, we strive to maintain a welcoming and relaxing environment while ensuring the safety, comfort, and satisfaction of each individual. Please take a moment to review our policies to make the most of your visit.

  1. Booking and Cancellation Policy:

    • To secure your preferred date and time, we recommend booking your spa services in advance.
    • We understand that plans may change, and we kindly ask for a minimum of 24 hours' notice for cancellations or rescheduling. Failure to do so may result in a cancellation fee.
    • Late arrivals may result in shortened treatment times to ensure punctuality for other guests.

  2. Arrival Time:

    • We encourage you to arrive at least 15 minutes before your scheduled appointment to allow for check-in, changing, and relaxation before your treatment.
    • Arriving early ensures that you can make use of our spa facilities and maximize your spa experience.

  3. Health Conditions and Allergies:

    • For your safety and well-being, please inform us of any health conditions, allergies, or medical concerns you may have when booking your appointment.
    • Certain treatments may not be suitable for individuals with specific medical conditions, and our therapists will advise accordingly.

  4. Spa Attire:

    • We provide robes, slippers, and lockers for your convenience during your spa visit.
    • While disrobing for treatments is expected, please communicate your comfort level to your therapist, as your privacy and modesty are of utmost importance.

  5. Mobile Devices:

    • To maintain a serene and relaxing atmosphere, we kindly request that all mobile devices be silenced or turned off during your time at the spa.

  6. Gratuities:

    • Gratuities for our therapists and staff are not included in the treatment prices but are greatly appreciated if you are satisfied with the service.

  7. Personal Belongings:

    • We advise against bringing valuables to the spa. While we take every precaution to secure your belongings, we cannot be held responsible for lost or stolen items.

  8. Gift Cards and Vouchers:

    • Gift cards and vouchers must be presented at the time of service, and their value will be applied to the total bill.
    • Gift cards and vouchers may have expiration dates, so please check the terms and conditions.

  9. Children and Minors:

    • The spa environment is one of tranquility and relaxation, and we aim to provide an adult-oriented atmosphere. As such, we kindly request that children and minors are not present in the spa, except for specific treatments designed for younger guests.

Thank you for taking the time to familiarize yourself with our spa policies. By adhering to these guidelines, we can ensure a harmonious experience for all our guests. If you have any questions or require further assistance, please do not hesitate to reach out to our friendly staff. We look forward to providing you with an unforgettable spa journey.

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